STRANDED FOR AN HOUR: MY 405 AIRPORT PARKING STORY

After a wonderful family vacation, we landed at the airport, ready to head home and relax. We had parked our car at 405 Airport Parking, expecting a smooth and efficient service. Unfortunately, what followed was a frustrating ordeal that left us exhausted and disappointed.
As soon as we had our bags, we made our way to the designated pick-up spot and began our wait. Initially, it seemed reasonable, but after 30 minutes, we started to worry. Seeking more information, I went to the company’s website and found out they had an app to track the shuttle. However, the app didn’t work at all, adding to our frustration.
Desperate for an update, I found a text message number on the website and sent a request for a pick-up. The automated reply instructed me to call a number if we had been waiting more than 30 minutes. So, I called the number, and they assured me that the shuttle was on its way.
We waited another 15 minutes, but still no shuttle. I called back, and this time, they suggested that we either wait or take a taxi to the parking garage. Unwilling to spend more money after already paying for parking, we continued to wait.
Frustration peaked when I called again, only to be hung up on. Finally, after a full hour of waiting, the shuttle showed up. We boarded, exhausted and irritable, only to hear another family mention that they had been waiting for two hours. This added to our sense of injustice and disbelief.
When we finally reached the parking garage, we saw a lady getting out of a taxi. She told us she also waited for two hours before giving up and taking a taxi. We loaded our bags into the car and left, feeling utterly let down by the service.
On the drive home, I decided to create this website to share our experience and warn others about the poor service at 405 Airport Parking. No one should have to go through what we did.